Special Offer CHRISTMAS : free chipping for all our products

Privacy Policy

ARTICLE 1 - SHIPPING TIMES



Shipping times may vary, between 10 and 30 days for orders of certain products and between 30 and 63 working days for others depending on the nature of the order and the mode of transport.

By making a purchase on this website, you agree not to file a refund or dispute for any reason within 63 business days of your purchase.

 

You agree to send us an email to customerservice@jackkarter.com to resolve any payment problems you may have with us and you agree to wait 63 business days before contacting your bank, payment transaction process or payment gateway to file an offset debit or dispute.

 

 

You agree to be liable for damages and business interruption due to compensatory debits or disputes you have made within 63 business days of your purchase and you also agree to appear in the courts of your country and to be liable for the legal fees of our lawyer.



If your order or products do not arrive at their destination and you have proof that you have contacted us via the email mentioned above and we have not replied to you or that we have not helped you with a return or refund request within 63 business days of your purchase, you may file a dispute or a debit back without liability or a refund by bank transfer.

 

 

SECTION 2 - PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies that are installed on your device. In addition, when you browse the Site, we collect information about the individual web pages or products you visit, the websites or search terms that link you to the Site and how you interact with the Site. We call this automatically collected information "Device Information".


 

We collect device information using the following technologies:

- Cookies" are data files that are placed on your device or computer and often contain an anonymous unique identifier. For more information on cookies and how to disable them, visit http://www.allaboutcookies.org

- Log files" are used to track actions that occur on the Site and to collect data, including your IP address, browser type, Internet service provider, landing and exit pages, and date and time.

- Web beacons", "tags" and "pixels" are electronic files used to record information about how you navigate the Site.


 

In addition, when you make or attempt to make a purchase on the Site, we collect certain information about you, including your name, billing address, shipping address, payment information (including credit card numbers), e-mail address and telephone number. We refer to this information as "Ordering Information".





When we refer to "personal information" in this Privacy Policy, we mean both device information and ordering information.

 

ARTICLE 3 - HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the order information that we generally collect to fulfill any order placed on the Site (including processing your payment information, arranging shipping and providing invoices and/or order confirmations). In addition, we use this order information to:

- Communicate with you;

- Review our orders to identify any potential risk of fraud or abuse; and

- When it matches the preferences you have shared with us, provide you with information or advertising about our products or services.

 

We use the information about the devices we collect to help us detect potential risks and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analyses of how our customers navigate and interact with the Site, and to evaluate the success of our marketing and advertising campaigns).

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BEHAVIOURAL ADVERTISING

We use your personal information to provide you with targeted advertising or marketing communications that we believe may be of interest to you. For more information on how targeted advertising works, you can visit the Network Advertising Initiative ("NAI").